Reserve your hold carryout time
For same-day cancellations or rescheduling of pickups or help placing a hold, call us at 303-441-3100 during our call center hours.
Due to limited staffing, users are limited to 5 holds.
Step 1: Place your hold using our online catalog.
Step 2: Wait for confirmation that your item is ready. When your hold is ready, you will receive notification through your preferred method.
Step 3: Make your carryout appointment, be sure to click submit. Check your hold notice to be sure you make your appointment on the right calendar. You must have an appointment to use our carryout service.
Step 4: At your scheduled appointment time, go to your selected location. Signage and bright tape will guide you to the carryout service at both locations.
Step 5: Retrieve your items. Your holds will be checked out to your card and waiting for you. Find your materials by the first 3 letters of your last name, and the last 4 numbers of your library card. Items are not picked up during the appointment window will move on to the next person.
All returned items are quarantined for 72 hours, items will take longer to appear off your account.